Sunil Bisht

Sunil Bisht

Leader Quality(Analyst), IBM Global Process Services
 

Currently employed at IBM Global Process Services

Previous: IBM Global Process Services

 

Previous: ICFAI University

Experiences

 

Leader Quality Analyst

At IBM Global Process Services

From 2010 to Present
 

Leader Quality(Analyst)

At IBM Global Process Services

From 2007 to 2011
? Managing a team of 20-25 Technical Support Specialists for handling for inbound/Outbound channels. ? Contact Monitoring and Feedback: Monitoring Voice, Emails and Chat contacts on regular basis to check on service quality, providing the specialist feedbacks on regular basis to appreciate them and...
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ICFAI University,

International Business/Management, ICFAI University

From 2007 to 2010