Sourav Chatterjee

Sourav Chatterjee

ASST. MANAGER- CUSTOMER RELATIONS, FIELD MOTOR LTD.
 

Currently employed at FIELD MOTOR LTD.

Previous: DURGAPUR SOCIETY OF EDUTIONAL MANAGEMENT, HOLIDAY INN, SURAT, Durgapur Society Of Educational Management

 

Previous: EIILM UNIVERSITY, NSHM Academy

 

    Summary

    My name is SOURAV CHATTERJEE, residing at Rourkela city, State- Orissa, working with Field Motor Ltd. under aegis of Sumi Motherson Grop (SMG). Field Motor Ltd. deals with Toyota Vehicles. As an Asst. Manager-Customer Relations,, I have to handle tasks related to Customer Relations to make our customers always "Happy Customer", following all the SOP's of the organization & Kaizen culture.

Experiences

 

ASST. MANAGER- CUSTOMER RELATIONS

At FIELD MOTOR LTD.

From November 2010 to Present
GOOD CSI & SSI RESULTS, CUSTOMER SATISFACTION RATE IS VERY GOOD. MANAGE A TEAM OF 6, COORDINATION WITH SALES, SERVICE, SPARE PART DEPTS.
 

EIILM UNIVERSITY, Sikkim

B.COM, EIILM UNIVERSITY

From January 2009 to December 2011
 

ACADEMIC COORDINATOR

At DURGAPUR SOCIETY OF EDUTIONAL MANAGEMENT

From February 2006 to March 2010
COORDINATIONS WITH UNIVERSITIES RELATED TO EXAMINATIONS, ADMISSIONS, TRAINING & OLACEMENT OF STUDENTS IN DIFFERENT HOTELS & COMPANIES.
 

HOUSEKEEPING SUPERVISOR

At HOLIDAY INN, SURAT

From January 2005 to December 2006
WORKED WOTH A TEAM OF 8 PERSONS.
 

NSHM Academy, Durgapur

Hotel Management , Hotel Management

From June 2002 to June 2005
FRONT OFFICE, HOUSEKEEPING, F&B SERV & PROD., TRAVEL & TOURISM, FINANCIAL MGMT, MARKT MGMT., COMPUTER, NUTRITION & FOOD SC. PROD. MGMT., etc.
 

Academic Coordinator

At Durgapur Society Of Educational Management

2006
As an "Academic Coordinator", I have to handle total Students Management, University Affairs, Training & Placement and all sorts of Administrative works.

Skills

 
  • Customer relations

Centres d'intérêt

 
  • Travelling.