Smita Nair Jain

Smita Nair Jain

Senior Divisional Vice President, Sears Holdings Corporation

Currently employed at Sears Holdings Corporation

Previous: Barclays Technology Centre, Capita, Accenture, Prudential, MphasiS, DHL, DHL Worldwide


Previous: Pune University


Senior Divisional Vice President

At Sears Holdings Corporation

From October 2016 to Present

Senior Divisional Vice President

At Sears Holdings Corporation

From October 2016 to Present

Chief Operating Officer

At Barclays Technology Centre

From September 2013 to September 2016
Assignment Focus: Responsible and Accountable for the Operations of the Bank's largest Technology Delivery geography in the world; key member of India LeadershipTeam Areas of responsibilities include: Strategic Planning, Programme and Change Management, Due Diligence, Location Strategy Vendor...
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Executive Director of Operations

At Capita

From March 2010 to August 2012
Reported To: Managing Director Assignment Focus : Managed team size of circa 2300; India Leadership team member; Lead member of Global Service Strategy Planning Unit Developed an innovative operating model that was based on Continuous Improvement of Processes and the individual risk appetites of...
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At Accenture

From October 2006 to February 2010
& Global Delivery Lead for Insurance BPO Reported to : MD and Global Head Assignment Highlights : Played multiple leadership roles on the Indian and Global BPO landscape of the organisation Key member of the Indian and Global BPO Leadership Teams Made Partner within 08 months of joining the...
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Operations Director

At Prudential

From March 2003 to October 2006
Assignment Highlights : A key member of the India Leadership team and Pru UK's senior Management Team responsible for strategies impacting Policyholders and Market Intermediaries Based in the UK for a year to lead a strategic and confidential product exit strategy project requiring deep networking...
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Business Manager & Associate Vice President

At MphasiS

From March 1999 to February 2003
Designation(s) : Business Manager, Associate Vice President, Vice President, Senior Vice President - Operations, Senior Vice President - Transitions Assignment Highlights : Set up from scratch and managed the BPO business across multiple locations in India and diverse client industries across...
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Operations Manager


From March 1997 to February 1999
Assignment Highlights: Set up a state-of-the-art call centre for domestic consumption Core Committee member responsible for setting up a live call centre for Broad system, Australia.

National Customer Services Support Manager & Customer Services Manager

At DHL Worldwide

From March 1995 to February 1997
Designation(s) : National Customer Services Support Manager, Customer Services Manager, Management Trainee Assignment Highlights : Managed Call centre and Customer Service operations for the Mumbai and Western India regions (region contributing 70% to the annual organisational revenue) Notable...
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Pune University, Pune

Master of Business Administration, Pune University

From July 1992 to April 1994

Pune University, Pune

Bachelor of Science, Pune University

From July 1989 to April 1992


  • Alternative Investments
  • Audit
  • Financial Services
  • ISO 900X Standard
  • Key Experience
  • Managed Call centre
  • managed P
  • managed the BPO business
  • Show all skills (14)

Langues parlées

  • English