Sherly Joyce

Sherly Joyce

Subject Matter Expert, Sutherland Global Service
 

Currently employed at Sutherland Global Service

 

    Summary

    Talented customer support professional focused on profiting the organization through initiative and hard work. ICICI BANK (4YEARS) • Responsible to making calls and to inform the customer about their card payments. • To ensure that the customers make the payment at the given time. • Use computerized systems to know about the details of the customer and to update all the current information. SUTHERLAND GLOBAL SERVICES (5YEARS) Subject Matter Subject • To troubleshoot with the technical issues of the customer’s • To listen to the issues of the customer and to resolve them. • To achieve monthly targets • To help the new hires in achieving their targets

Experiences

 

Subject Matter Expert

At Sutherland Global Service

From 2006 to Present
 

Subject Matter Expert

At Sutherland Global Service

From 2006 to Present
• To troubleshoot with the technical issues of the customer’s • To listen to the issues of the customer and to resolve them. • To achieve monthly targets • To help the new hires in achieving their targets
 

Subject Matter Expert

At Sutherland Global Service

• To troubleshoot with the technical issues of the customer’s • To listen to the issues of the customer and to resolve them. • To achieve monthly targets • To help the new hires in achieving their targets

Skills

 
  • Customer support
  • Initiative
  • Organization
  • Support

Centres d'intérêt

 
  • In learing new tasks.