IT Executive, Team Lead, IBM India
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IT Executive, Team LeadAt IBM IndiaFrom August 2006 to Present
- Client interaction to understand and address the needs of the business through technology or process solutions that delivers explicit business value. - Prepare and maintain project plans and track activities against the plan, providing regular and accurate reports to customers and line management...
Post Graduate Diploma in Business Administration, Customer Relationship ManagementFrom January 2008 to December 2010
Specialization in: Customer Relationship Management Grade: A+ (79%)
Executive - Service Provisioning (Service Management Group)At Bharti AirtelFrom July 2004 to August 2006
- Activation of connections for Internal/External customers. - Provisioning of Value Added Services and other services as per Process Manual. - Rectification of provisioning error based on the Exception Report. - Analyzing data and preparing Daily Tally Reports. - Back end support for Call Center...
Group Leader (Systems)At NIITFrom January 2001 to July 2004
- Providing direction to a team of technical members in order to ensure performance at acceptable service delivery standard. - Ensuring defect free system and services and conducting Technical Reviews. - Organizing, planning and allocating Responsibilities. - Planning, Organizing and Conducting...
Calcutta University, KolkataB Sc. Degree, Bachelor of ScienceFrom April 1996 to March 1998
Computer Science, Physics, Mathematics, Division: II (56%)
- Client handling and communication
- Oracle 10g
- Process Optimization
- Project management
- SMS MO
- SMS MT
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logistique et transport
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