Sanjib Bhuiya

Sanjib Bhuiya

IT Executive, Team Lead, IBM India
 

Currently employed at IBM India

Previous: Bharti Airtel, NIIT

 

Previous: SYMBIOSIS CENTRE FOR DISTANCE LEARNING, Calcutta University

Experiences

 

IT Executive, Team Lead

At IBM India

From August 2006 to Present
- Client interaction to understand and address the needs of the business through technology or process solutions that delivers explicit business value. - Prepare and maintain project plans and track activities against the plan, providing regular and accurate reports to customers and line management...
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IT Executive

At IBM India

From 2006 to Present
 

SYMBIOSIS CENTRE FOR DISTANCE LEARNING, Pune

Post Graduate Diploma in Business Administration, Customer Relationship Management

From January 2008 to December 2010
Specialization in: Customer Relationship Management Grade: A+ (79%)
 

Executive - Service Provisioning (Service Management Group)

At Bharti Airtel

From July 2004 to August 2006
- Activation of connections for Internal/External customers. - Provisioning of Value Added Services and other services as per Process Manual. - Rectification of provisioning error based on the Exception Report. - Analyzing data and preparing Daily Tally Reports. - Back end support for Call Center...
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Group Leader (Systems)

At NIIT

From January 2001 to July 2004
- Providing direction to a team of technical members in order to ensure performance at acceptable service delivery standard. - Ensuring defect free system and services and conducting Technical Reviews. - Organizing, planning and allocating Responsibilities. - Planning, Organizing and Conducting...
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Calcutta University, Kolkata

B Sc. Degree, Bachelor of Science

From April 1996 to March 1998
Computer Science, Physics, Mathematics, Division: II (56%)

Skills

 
  • Asp
  • Client handling and communication
  • J2EE/Java
  • Oracle 10g
  • Process Optimization
  • Project management
  • SMS MO
  • SMS MT

Langues parlées