Ramachandran Madhavan

*Premium member
Ramachandran Madhavan

Consultant, Customer Support. Automobiles

Karnataka, India

His background

  • Today
    2014
    March 2011

    Consultant, After Market Operations

    Volvo Buses India Private Limited

    Sorry to say that I realised after 10 years of hiatus, I am a spent force as philosophy of Volvo India has changed and could not go along.
    Yet I made plans, time schedules, then I found Volvo India doubled its efforts but lost the objective.

  • Today
    December 2002
    January 1998

    Consultant. After Market Operations

    Volvo brand introduction to India
    Research market potential
    Zero in on the first product to introduce
    Succesful demonstration to prove in real to the prospective customers
    Establish and implement Dealer Policies and Training
    Warranty administration
    Laison with Volvo CE H.Q at Eskilstuna, Sweden
    Merger with Samsung Excavators with Volvo CE in India
    Merger with Champion Motor Graders with Volvo CE in India
    Finding talented managers and inculcate Volvo philosophy
    Helping Volvo Trucks in investigating root cause failure analysis
    Appointment of dealers and training them.
    First two Articulated Haulers were sold in January 1999
    Current Volvo CE population >10,000 (April 2012)
  • Today
    November 1996
    May 1988

    Product Support Manager

    FAMCO, Dubai, U.A.E

  • Today
    April 1988
    November 1985

    Manager. (Maintenance and Stores)

    Responsible for four workshops located at Sirsaim, Sanquelin, Sonshi, Codli, and management of Stores.

    Revolutionized by new methods and procedures making workshops attached to the mines to concentrate on daily and scheduled maintenance making them free of major repairs or refurbishment. Central Workshop at Sircaim will handle all Major repairs and refurbishment. A task force set up to meet breakdowns during production hours. Introduced scientific inventory management and real time computerization in stores.
    Assisted to build two beneficiation plants, sourcing right equipment.

    Reduced cost per ton from Rs.7.58 to 4.17 during this period.
    Implemented a system to build inventory of major components of Engines, Automatic transmissions, Rear Axles, Hydrair suspension cylinders etc and special teams were formed to recondition failed major components.

    Major revamp of acquiring Hydraulic Excavators ( the first two Tata Hitachi UH-261),adding more rear dumpers, purchasing 120 Tata Tippers, introducing more efficient road maintaining equipment, increase OTR tire life were some of the major achievments.
  • Today
    November 1985
    September 1981

    Product Support Manager

    Al Futtaim Auto & Machinery Company. Dubai.U.A.E

    Managing After Market Customer Support to various products.
    Volvo Trucks
    Volvo BM Construction Equipment
    Ackerman hydraulic excavators
    Volvo Buses
    Ingersoll Rand, Portable and SSR Compressors
    ABG Road building equipment ( later IR)
    Yanmar Marine and Industrial Engines
    Linde Hydraulic Systems and Fork Lift trucks
    Kato hydraulic Cranes
    O&K Hydraulic Mining Excavators and Construction Equipment

    Product and Service Quality assurance, Conducting Demonstrations, Road Shows, and 24X7 service calls
  • Today
    August 1981
    November 1976

    Superintendent, Service, Excavator Division

    Established four regional service organisations, Implemented work procedures, Training, Warranty administration, reporting to Manager (Service & Parts).
    Rendered after sales service to Jamshedpur and surrounding area like ACC, Chaibasa, Gua,West Bokara, TISCO from Service H.Q

    Moved to Sales department as Sales Executive for Eastern Region, based in Calcutta in 1978, became Asst:Regional Manager, in December 1978, achieved highest sales in Eastern Region.

    Relocated to South Region as Asst: Regional Manager, at Bangalore in December 1979. Achieved the highest single order of Rs.3.12 crores for Crawler Cranes and Excavators from Vizag Steel Plant in 1981.
  • Today
    November 1976
    February 1975

    Senior Mechanical Engineer, Base Workshop

    Sesa Goa Private Limited

    Managing a workshop that carries out periodical maintenance of Excavators, Rear Dumpers, Wheel Loaders, Crawler Rippers and Dozers, >15ton Dump trucks, Crushing and screening plants, and Road machinery.The workshop also consisted Black Smith Shop, Machine shop,Tire maintenance and management.

    Availability of Excavators and Rear End Dumpers went up to 87% from 61% and cost per ton produced reduced to Rs.2.37 per ton from Rs.4.31
  • Today
    January 1975
    February 1964

    Technical Assistant

    Joined as Erector Trainee, in the Service Department of Earthmoving, Mining and Agriculture equipment division in Bombay.Successfully completed three year training on imported equipment of companies like International Harvester, Harnischfeger Corporation USA, Tata P&H Excavator,Mack Trucks, USA,Galion Motor Graders, Joy Mining Equipment, Yale Voltas Fork lift trucks, International Tractors etc. Moved to Lucknow ,officiating as Area Service Manager from April 1967 to September 1974, and later moved to Bombay as Assistant Manager, Spare Parts Control Center.

    Executed an assignment in Muscat, Oman for Materials Handling Division, of Voltas International Opeartion Division and received an award from the customer, Oman Port Services Company.

    Excellent capability in Operation of Rope Excavators, Rear End dumpers,Wheel Loaders,Crawler Tractors, Cranes, Fork Lift Trucks and Mining Equipment as a demonstrator.

    Received various citations from Management of Voltas on "fastest assembly of a Tata P&H 655 BLC Crane with in 36 hrs of its arrival at the rail head at Bharat Pumps and Compressors, Naini, Allahabad, a Tata P&H 955A rope shovel at Tata Chemicals, Mithapur, Gujarat in 24 hrs of its arrival in meter gauge packing.

    Received certificate of excellence from UP State Bridge Corporation, in erection and completion of 24 foot bridges over Ganga river in Haridwar for Maha Kumbh in 1972.

    Received certificate of commendation for the contribution of efforts to assist the Workshops of Ramganga Hydro Electrical and Irrigation Project, at Kalagarh, UP from the Director of Construction in 1974.

    Increased sale of spare parts from Rs.7.5 Lakhs in 1967 to Rs.3.61 crores in 1974.


  • Today
    February 1964
    September 1962

    Trainee Reactor operator, Reactor Operator Grade D

    Canada India Reactor, Atomic Energy Establishment, Trombay, Bombay.

    One of the first batch of Nuclear Reactor trainees.Completed 18 months of rigorous training on all departments of a Uranium-235 reactor used for research programme,equivalent to 40 MW located at Trombay in Bombay.Received the best training on Reactor Operation, and was present when the CIR (now CIRUS) went critical.
    Consider as a great experience to work with great Indian nuclear scientists during this period.
  • Today
    June 1962
    June 1961

    Trade apprentice

    The Electrical & Allied Industries Company Limited

    My first job.Worked on the shop floor.Hands on job on all kind of work in a factory floor.From foundry castings to finished product painting. Enjoyed every moment.
  • Government Higher Secondary School, Kottarakara, Government Polytechnic, Kalamassery

    Diploma in Mechanical Engineering
    Applied Mechanics
    Hydraulics
    Electrical Engineering
    Mechanical Engineering
    Automobile Engineering
    Workshop Technology
    Organisation & Methods
    Machine Drawing and Design
    Foundry Practicals
    Machine shop practicals
    Automobile workshop practices

His skills

  • CAN
  • Customer support
  • Energy
  • Failure analysis
  • Support

His hobbies

Give me a problem and I love to work on it

His keywords

Customer SupportRoot Cause Failure AnalysisGo to Basics as often as you canUpdates are like your energy building recipe. Be a listner

About him

I am 68 years young,and still learning as to how I can contribute to the industry to improve customer support in the area of automobiles and high cost equipment.Worked with own hands and love to continue that as there is nothing like doing it yourself.Learned a lesson long time ago, finding the reason for customer dissatisfaction is the hardest part, then if one could do it, and solve it you will have one more customer who smiles. He may not remember you but will remember the brand name well.
Always put yourself in a customer's position.
And ask what do you want.
Find the answer, and you won the game.

His activity on Viadeo

Recent contacts
Rajagopal Nair
AJAYAN MADHAVAN PILLAI