Ramachandran Madhavan

Ramachandran Madhavan

Consultant, Customer Support. Automobiles
 

Currently employed at Volvo Buses India Private Limited

Previous: Volvo India Private Ltd, FAMCO, Dubai, U.A.E, Sesa Goa Limited, Al Futtaim Auto & Machinery Company. Dubai.U.A.E, Tata Engineering & Locomotive Company Limited, Sesa Goa Private Limited, Voltas Limited, Canada India Reactor, Atomic Energy Establishment, Trombay, Bombay., The Electrical & Allied Industries Company Limited

 

Previous: Government Higher Secondary School, Kottarakara, Government Polytechnic, Kalamassery

 

    Summary

    I am 68 years young,and still learning as to how I can contribute to the industry to improve customer support in the area of automobiles and high cost equipment.Worked with own hands and love to continue that as there is nothing like doing it yourself.Learned a lesson long time ago, finding the reason for customer dissatisfaction is the hardest part, then if one could do it, and solve it you will have one more customer who smiles. He may not remember you but will remember the brand name well. Always put yourself in a customer's position. And ask what do you want. Find the answer, and you won the game.

Experiences

 

Consultant, After Market Operations

At Volvo Buses India Private Limited

From March 2011 to Present
Sorry to say that I realised after 10 years of hiatus, I am a spent force as philosophy of Volvo India has changed and could not go along. Yet I made plans, time schedules, then I found Volvo India doubled its efforts but lost the objective.
 

Consultant. After Market Operations

At Volvo India Private Ltd

From January 1998 to December 2002
Volvo brand introduction to India Research market potential Zero in on the first product to introduce Succesful demonstration to prove in real to the prospective customers Establish and implement Dealer Policies and Training Warranty administration Laison with Volvo CE H.Q at Eskilstuna,...
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Product Support Manager

At FAMCO, Dubai, U.A.E

From May 1988 to November 1996
 

Manager. (Maintenance and Stores)

At Sesa Goa Limited

From November 1985 to April 1988
Responsible for four workshops located at Sirsaim, Sanquelin, Sonshi, Codli, and management of Stores. Revolutionized by new methods and procedures making workshops attached to the mines to concentrate on daily and scheduled maintenance making them free of major repairs or refurbishment. Central...
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Product Support Manager

At Al Futtaim Auto & Machinery Company. Dubai.U.A.E

From September 1981 to November 1985
Managing After Market Customer Support to various products. Volvo Trucks Volvo BM Construction Equipment Ackerman hydraulic excavators Volvo Buses Ingersoll Rand, Portable and SSR Compressors ABG Road building equipment ( later IR) Yanmar Marine and Industrial Engines Linde Hydraulic Systems and...
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Superintendent, Service, Excavator Division

At Tata Engineering & Locomotive Company Limited

From November 1976 to August 1981
Established four regional service organisations, Implemented work procedures, Training, Warranty administration, reporting to Manager (Service & Parts). Rendered after sales service to Jamshedpur and surrounding area like ACC, Chaibasa, Gua,West Bokara, TISCO from Service H.Q Moved to Sales...
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Senior Mechanical Engineer, Base Workshop

At Sesa Goa Private Limited

From February 1975 to November 1976
Managing a workshop that carries out periodical maintenance of Excavators, Rear Dumpers, Wheel Loaders, Crawler Rippers and Dozers, >15ton Dump trucks, Crushing and screening plants, and Road machinery.The workshop also consisted Black Smith Shop, Machine shop,Tire maintenance and...
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Technical Assistant

At Voltas Limited

From February 1964 to January 1975
Joined as Erector Trainee, in the Service Department of Earthmoving, Mining and Agriculture equipment division in Bombay.Successfully completed three year training on imported equipment of companies like International Harvester, Harnischfeger Corporation USA, Tata P&H Excavator,Mack Trucks,...
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Trainee Reactor operator, Reactor Operator Grade D

At Canada India Reactor, Atomic Energy Establishment, Trombay, Bombay.

From September 1962 to February 1964
One of the first batch of Nuclear Reactor trainees.Completed 18 months of rigorous training on all departments of a Uranium-235 reactor used for research programme,equivalent to 40 MW located at Trombay in Bombay.Received the best training on Reactor Operation, and was present when the CIR (now...
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Trade apprentice

At The Electrical & Allied Industries Company Limited

From June 1961 to June 1962
My first job.Worked on the shop floor.Hands on job on all kind of work in a factory floor.From foundry castings to finished product painting. Enjoyed every moment.
 

Government Higher Secondary School, Kottarakara, Government Polytechnic, Kalamassery, Kalamassery (Kochi) Kerala

Diploma in Mechanical Engineering, Government Higher Secondary School, Kottarakara, Government Polytechnic, Kalamassery

From March 1947 to April 1961
Applied Mechanics Hydraulics Electrical Engineering Mechanical Engineering Automobile Engineering Workshop Technology Organisation & Methods Machine Drawing and Design Foundry Practicals Machine shop practicals Automobile workshop practices

Skills

 
  • CAN
  • Customer support
  • Energy
  • Failure analysis
  • Support

Centres d'intérêt

 
  • Give me a problem and I love to work on it