- Today2015March 2011
Consultant, After Market OperationsVolvo Buses India Private LimitedSorry to say that I realised after 10 years of hiatus, I am a spent force as philosophy of Volvo India has changed and could not go along.
Yet I made plans, time schedules, then I found Volvo India doubled its efforts but lost the objective.
- TodayDecember 2002January 1998
Consultant. After Market OperationsVolvo brand introduction to India
Research market potential
Zero in on the first product to introduce
Succesful demonstration to prove in real to the prospective customers
Establish and implement Dealer Policies and Training
Laison with Volvo CE H.Q at Eskilstuna, Sweden
Merger with Samsung Excavators with Volvo CE in India
Merger with Champion Motor Graders with Volvo CE in India
Finding talented managers and inculcate Volvo philosophy
Helping Volvo Trucks in investigating root cause failure analysis
Appointment of dealers and training them.
First two Articulated Haulers were sold in January 1999
Current Volvo CE population >10,000 (April 2012)
- TodayNovember 1996May 1988
Product Support ManagerFAMCO, Dubai, U.A.E
- TodayApril 1988November 1985
Manager. (Maintenance and Stores)Responsible for four workshops located at Sirsaim, Sanquelin, Sonshi, Codli, and management of Stores.
Revolutionized by new methods and procedures making workshops attached to the mines to concentrate on daily and scheduled maintenance making them free of major repairs or refurbishment. Central Workshop at Sircaim will handle all Major repairs and refurbishment. A task force set up to meet breakdowns during production hours. Introduced scientific inventory management and real time computerization in stores.
Assisted to build two beneficiation plants, sourcing right equipment.
Reduced cost per ton from Rs.7.58 to 4.17 during this period.
Implemented a system to build inventory of major components of Engines, Automatic transmissions, Rear Axles, Hydrair suspension cylinders etc and special teams were formed to recondition failed major components.
Major revamp of acquiring Hydraulic Excavators ( the first two Tata Hitachi UH-261),adding more rear dumpers, purchasing 120 Tata Tippers, introducing more efficient road maintaining equipment, increase OTR tire life were some of the major achievments.
- TodayNovember 1985September 1981
Product Support ManagerAl Futtaim Auto & Machinery Company. Dubai.U.A.EManaging After Market Customer Support to various products.
Volvo BM Construction Equipment
Ackerman hydraulic excavators
Ingersoll Rand, Portable and SSR Compressors
ABG Road building equipment ( later IR)
Yanmar Marine and Industrial Engines
Linde Hydraulic Systems and Fork Lift trucks
Kato hydraulic Cranes
O&K Hydraulic Mining Excavators and Construction Equipment
Product and Service Quality assurance, Conducting Demonstrations, Road Shows, and 24X7 service calls
- TodayAugust 1981November 1976
Superintendent, Service, Excavator DivisionEstablished four regional service organisations, Implemented work procedures, Training, Warranty administration, reporting to Manager (Service & Parts).
Rendered after sales service to Jamshedpur and surrounding area like ACC, Chaibasa, Gua,West Bokara, TISCO from Service H.Q
Moved to Sales department as Sales Executive for Eastern Region, based in Calcutta in 1978, became Asst:Regional Manager, in December 1978, achieved highest sales in Eastern Region.
Relocated to South Region as Asst: Regional Manager, at Bangalore in December 1979. Achieved the highest single order of Rs.3.12 crores for Crawler Cranes and Excavators from Vizag Steel Plant in 1981.
- TodayNovember 1976February 1975
Senior Mechanical Engineer, Base WorkshopSesa Goa Private LimitedManaging a workshop that carries out periodical maintenance of Excavators, Rear Dumpers, Wheel Loaders, Crawler Rippers and Dozers, >15ton Dump trucks, Crushing and screening plants, and Road machinery.The workshop also consisted Black Smith Shop, Machine shop,Tire maintenance and management.
Availability of Excavators and Rear End Dumpers went up to 87% from 61% and cost per ton produced reduced to Rs.2.37 per ton from Rs.4.31
- TodayJanuary 1975February 1964
Technical AssistantJoined as Erector Trainee, in the Service Department of Earthmoving, Mining and Agriculture equipment division in Bombay.Successfully completed three year training on imported equipment of companies like International Harvester, Harnischfeger Corporation USA, Tata P&H Excavator,Mack Trucks, USA,Galion Motor Graders, Joy Mining Equipment, Yale Voltas Fork lift trucks, International Tractors etc. Moved to Lucknow ,officiating as Area Service Manager from April 1967 to September 1974, and later moved to Bombay as Assistant Manager, Spare Parts Control Center.
Executed an assignment in Muscat, Oman for Materials Handling Division, of Voltas International Opeartion Division and received an award from the customer, Oman Port Services Company.
Excellent capability in Operation of Rope Excavators, Rear End dumpers,Wheel Loaders,Crawler Tractors, Cranes, Fork Lift Trucks and Mining Equipment as a demonstrator.
Received various citations from Management of Voltas on "fastest assembly of a Tata P&H 655 BLC Crane with in 36 hrs of its arrival at the rail head at Bharat Pumps and Compressors, Naini, Allahabad, a Tata P&H 955A rope shovel at Tata Chemicals, Mithapur, Gujarat in 24 hrs of its arrival in meter gauge packing.
Received certificate of excellence from UP State Bridge Corporation, in erection and completion of 24 foot bridges over Ganga river in Haridwar for Maha Kumbh in 1972.
Received certificate of commendation for the contribution of efforts to assist the Workshops of Ramganga Hydro Electrical and Irrigation Project, at Kalagarh, UP from the Director of Construction in 1974.
Increased sale of spare parts from Rs.7.5 Lakhs in 1967 to Rs.3.61 crores in 1974.
- TodayFebruary 1964September 1962
Trainee Reactor operator, Reactor Operator Grade DCanada India Reactor, Atomic Energy Establishment, Trombay, Bombay.One of the first batch of Nuclear Reactor trainees.Completed 18 months of rigorous training on all departments of a Uranium-235 reactor used for research programme,equivalent to 40 MW located at Trombay in Bombay.Received the best training on Reactor Operation, and was present when the CIR (now CIRUS) went critical.
Consider as a great experience to work with great Indian nuclear scientists during this period.
- TodayJune 1962June 1961
Trade apprenticeThe Electrical & Allied Industries Company LimitedMy first job.Worked on the shop floor.Hands on job on all kind of work in a factory floor.From foundry castings to finished product painting. Enjoyed every moment.
- Government Higher Secondary School, Kottarakara, Government Polytechnic, Kalamassery, Kalamassery (Kochi) Kerala
Government Higher Secondary School, Kottarakara, Government Polytechnic, KalamasseryDiploma in Mechanical Engineering
Organisation & Methods
Machine Drawing and Design
Machine shop practicals
Automobile workshop practices
- Customer support
- Failure analysis
I am 68 years young,and still learning as to how I can contribute to the industry to improve customer support in the area of automobiles and high cost equipment.Worked with own hands and love to continue that as there is nothing like doing it yourself.Learned a lesson long time ago, finding the reason for customer dissatisfaction is the hardest part, then if one could do it, and solve it you will have one more customer who smiles. He may not remember you but will remember the brand name well.
Always put yourself in a customer's position.
And ask what do you want.
Find the answer, and you won the game.