Paramita Mandal

Paramita Mandal

Sr. Executive - Order Processing
 

Currently employed at Accenture

Previous: Gandhi Automations Pvt. Ltd., Accenture Services Pvt. Ltd., Reliance Infostreams Pvt. Ltd., DSS Mobile Communications Ltd., Roots Multiclean Ltd., Askib Engineers Pvt. Ltd.

 

Previous: University Of Calcutta

 

    Summary

    I hereby introduce myself as an organized self-starter having over 17 years of total experience in various fields which includes the following : • Order Processing / Project Coordination (After Sales) – Manufacturing Company • Client Services, Work Force Management (Team Lead) / MIS / Branch Coordinator - BPO (Domestic + International) / Telecom • Customer Service, Computer Operator, Office Administration – Manufacturing Company + Dealership Pvt. Ltd. Company

Experiences

 

Team Leader

At Accenture

From 2004 to Present
 

Sr. Executive

At Gandhi Automations Pvt. Ltd.

From May 2012 to January 2014
Order Processing / Project Coordinator (After Sales) / Mentoring New Comers Job Profile: * Managed Clients like - Daimler / MRF / Tata Motors / BOC / L&T / Nestle..etc. & more than 50 projects single handedly at one point of time. * One point coordinator to the Customers....
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Team Lead - WFM

At Accenture Services Pvt. Ltd.

From August 2004 to November 2011
Job Roles : * Joined as Customer Support Associate (International BPO - Inbound) ;
 

Customer Care Executive

At Reliance Infostreams Pvt. Ltd.

From August 2003 to August 2004
(Now Reliance Communications Infrastructure Ltd.), - Domestic BPO - Inbound Job Profile : * Attending to Customer's queries and providing solutions for both sales and service calls. ; * Ensuring the daily targets is achieved. ; * Keeping the other team members updated...
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Customer Care Executive

At DSS Mobile Communications Ltd.

From August 2000 to August 2003
Job Roles : * Joined as a Customer Care Executive ; * Later promoted as a Team Leader (Domestic BPO - Inbound) in June 2001. Experience as Team Leader = 2 Years & 2 Months Job Profile : * Imparting training to the new joinees over the process. * ...
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Overall Office Administration / Computer Operator

At Roots Multiclean Ltd.

From August 1997 to August 2000
Job Profile : * Attending to Client Calls & Assisting the sales and service team on all client communications. * Preparing Quotation and maintaining email communications. * Preparing Minutes of the Meeting ; * Maintaining and keeping track of files of different Clients. ; * ...
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Office Assistant & Computer Operator

At Askib Engineers Pvt. Ltd.

From December 1995 to April 1997
Job Profile : * Attending to Customer calls & mail communications with the Customers. ; * Assisting the Sales team in filling up the Tenders and Excise Forms. ; * Maintaining and keeping track of files of different Customers. ; * Preparing Quotation and Invoices. * ...
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University Of Calcutta, Kolkata

Bachelor of Science, University of Calcutta

From June 1992 to June 1994
CAREER OBJECTIVES & SYNOPSIS

Skills

 
  • Assembly Plants
  • Audit
  • Business Contingency Planning & Co-ordination
  • Cash Flows
  • Customer Relationship Management
  • Delivery Schedules
  • excellent Customer Support
  • Microsoft Excel
  • Show all skills (16)