Nilesh Roy

Nilesh Roy

SVP of Customer Support (Remote Role), Crossover for Work

I'm an active job seeker

Currently employed at Crossover for Work

Previous: ValueCare Inc, TagWings Technologies Pvt. Ltd., Bhilai Engineering Corporation Ltd., Bharat Diamond Bourse, Valuecare, Nucsoft Ltd., V2 Solutions, Dishari TechnoServ, Nucleus GIS & ITeS Ltd., Capgemini Consulting India Pvt. Ltd., Shinsei Bank, Tokyo, Hexaware Technologies Ltd., Pictureal (India) Pvt. Ltd., S. K. International, Datapro Infoworld


Previous: University Of Mumbai, Kendriya Vidyalaya Ambarnath, Sices High School



    ◄ Summary ► Chief Technologist (CTO) | 22 years of total IT experience | Program and Project Management, Service Delivery, Infrastructure Management. Highlights:  Senior Technology Manager offering a wealth of systems, leadership, planning, project management, program management, and service delivery expertise.  An experienced people leader with a proven track record of building and managing teams that produce high quality results that meet or exceed customers’ expectations.  Possessor of matrix leadership skills, ability to influence stakeholders and negotiate solutions that are practical and achievable.  Strategist with repeated successes developing long-term roadmaps for critical infrastructure, applications, and processes.  Technical Project Manager accomplished at leading enterprise-level initiatives to on-time, under-budget completion.  Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications, data centre re-engineering.  Excellent analytical, organizational, interpersonal skills, identification and negotiation for Business and Technology requirements.  Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment. ◄ Contact Details ► Email: Mobile: +91 982 009 4678 ◄ Introduction ► I love to make friends. I am an avid and open networker. All connection requests are always accepted :) I believe in this poem.. “Little Bird in the Sky Dropping potty in Ur Eye You Don't worry you don't cry You just thank god that Cows don't fly........” Well.... Life is too short to wake up with regrets. So love the people who treat you right. Forget about the one's who don't. Believe everything happens for a reason. If you get a second chance, grab it with both hands. If it changes your life, let it. Nobody said life would be easy, they just promised it would be worth it. I know one thing..... I have limited time here on this planet..... and I plan to use it to the fullest!!!! I am gonna enjoy, have fun share, care, love, feel, help, and spread as much as joy as I can, until it is finally time to return...... I am gonna live!!!!!!!!!! So life, here I am!!!!!!



SVP of Customer Support (Remote Role)

At Crossover for Work

From April 2018 to Present
Deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket). Recruit and manage a team of VPs of Customer Support and responsible for their delivery. Day-to-day...
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Chief Technology Officer (Advisory Role)

At ValueCare Inc

April 2018
ValueCare is an Independent Software Vendor, System Integrator, Value Added Reseller and Vendor Neutral Aggregator providing end to end bespoke IT, ICT & Mobility Solutions to Micro, Small and Medium Enterprises. Our Infrastructure team specialises in Virtualization | Cloud Computing | Unified...
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Chief Technology Officer

At TagWings Technologies Pvt. Ltd.

From September 2016 to March 2017
A dynamic person who is hands-on and has high quality and diverse experience in the tech domain. Self-motivated and passionate individual in the technology domain who is in the process of building up an energetic team involved in creating an exciting Technology Experience. An Individual with...
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Chief Technology Officer (Group CTO)

At Bhilai Engineering Corporation Ltd.

From July 2015 to August 2016
Part of Core Leadership Team as "Group CTO". Responsible for Technology and service delivery. Spearhead the entire customer base building through established industry network. Create professional services framework and manage the team. Responsible for technical vision and leading all aspects of...
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Senior Manager / Head IT

At Bharat Diamond Bourse

From April 2014 to July 2015
Bharat Diamond Bourse (BDB) is one of the largest and most sophisticated diamond centers in the world. Spread over a 20 acre plot, the Complex is home to 2500+ small and large diamond traders engaged in import and export, manufacturing and marketing of rough and polished diamonds, in addition to...
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Chief Technology Officer (CTO)

At Valuecare

From September 2011 to July 2015
As a Chief Technologist, my role is to drive the Organization's New Technology initiatives. Cloud computing is about agile, elastic, efficient, and reliable services, and it can only be achieved through intelligent software that abstracts out hardware resources, pools it into aggregate capacity,...
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Senior Manager - Technology Management

At Nucsoft Ltd.

From March 2012 to April 2014
I was assisting Barclays Bank in their strategic restructuring initiatives at India in the capacity of Program Manager with key focus on infrastructure projects (New Fit / Build-out, extending facility, restructuring). Successfully completed four major projects each spanning over 4 months tracked...
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Senior Manager - IT

At V2 Solutions

From February 2011 to August 2011
February 2011 – August 2011 V2 Solutions (V2 Tech Ventures Pvt Ltd.), Mumbai Senior Manager - IT Team Size - 9.  To manage and set up IT Infrastructure of Mumbai, Bangalore Office and connectivity between US and India office.  Oversee the administration and maintenance of IT...
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Founder & CEO

At Dishari TechnoServ

From December 2009 to February 2011
Dishari TechnoServ is a professional, cost effective provider of quality IT services offering a variety of onsite and offsite technology solutions. Dishari TechnoServ was started by professionals with decades of experience handling business IT systems. Our professional team members have helped...
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Head - Technology & IT Infrastructure

At Nucleus GIS & ITeS Ltd.

From 2009 to December 2009
About the Company: Nucleus GIS & ITeS Ltd. is focused on enabling spatial fulfillment of value to businesses & individual users worldwide. Incorporated in 1992, Nucleus Netsoft And GIS India Limited is now a public limited company listed in BSE. Being an extremely stable & progressive organization...
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Service Delivery Manager - IT Infrastructure

At Capgemini Consulting India Pvt. Ltd.

From 2007 to 2009
March 2007 - Till Date Capgemini Consulting India Pvt. Ltd., Mumbai October 2007 - Till Date Service Delivery Manager (Band M2) - IT Infrastructure Team Size - 12 direct reports. As part of the Schneider VRF Project, my core responsibilities comprise of ensuring successful...
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Project Manager - IT Infrastructure

At Shinsei Bank, Tokyo

From 2006 to 2007
September 2006 – March 2007 Shinsei Bank, Tokyo Project Manager - IT Infrastructure, Planning Team Brought on board to consolidate and streamline business practices surrounding IT projects. I was managing multiple projects for Shinsei Bank Tokyo, from conceptualization to implementation....
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Infrastructure Architect & Technical Project Manager

At Hexaware Technologies Ltd.

February 2006 – September 2006 (8 months) Reporting to the Project Director, as a Project Manager for the project my responsibilities included managing various projects for Hexaware’s clients, management of project budgets, vendor negotiations and client interfacing. As an Infrastructure...
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Network & Security Specialist (Manager Level)

At Pictureal (India) Pvt. Ltd.

From 2005 to 2006
March 2005 – February 2006 (1 year) Reporting to the Director - IT, my main responsibilities were to ensure the smooth running & security of the network & data infrastructure. I also handled the design, planning, implementation, management, maintenance & upgradation of the network security...
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Internet Specialist (Asst. Manager Level)

At S. K. International

From 1997 to 2005
July 1997 – February 2005 (7 years 8 months) November 2000 - February 2005 Designation: Internet Specialist (Asst. Manager Level) (Internal Promotion) Roles and Responsibility: Deploying & Administering Corporate Messaging Solutions for Customers based on Microsoft Technologies. Implementing...
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Sr.Customer Support Engineer

At Datapro Infoworld

From 1996 to 1997
June 1996 – July 1997 (1 year 2 months) Selected from the Campus Recruitment Drive, I was responsible for building a strong customer base by providing support on various software related issues to existing customers. I had designed and implemented training course for new recruits speeding...
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University Of Mumbai, Mumbai

Bachelor of Engineering, Electronics & Telecommunications

From June 1992 to April 1996


  • Account Management
  • analytical skills
  • application development
  • Application management
  • Avaya switches
  • budgeting
  • budgets
  • Business Analysis
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  • Current CTC: INR.12 Lacs + Project Perks.
  • Expected CTC: Looking at 20 Lacs. Negotiable as per company standards for the position applied.
  • Making friends
  • Networking with contacts
  • Notice Period: 1 month.
  • Other Details:
  • badminton
  • computers
  • music
  • philately
  • reading
  • surfing
  • table tennis.
  • table tennis.Interests: