Manger & Operations Leader, Societe Generale Global Solution Center

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    Aspiring for a Leadership/Managerial position where I can develop, implement and coordinate programs end to end, be it Business Development/Operations Management / Process Management/Transition Management with a growth oriented organisation. * Hardcore bilingual (French & English) professional with a total experience of 10+ years, which includes International assignments in fields of Marketing Operations & Operations Management. Synopsis * Successful at managing, process operations, developing procedures, & service standards for business excellence. * Adapting value added customer service, ensuring quality and service norms by mentoring / guiding the team members with excellent training. ; * Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. ; * Successful in communicating with people at all levels and with other departments as needed to best serve the customer. * Proven ability in achieving team targets and presenting reports to senior management in an easy to understand manner. * Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.



Manger & Operations Leader

At Generale Global Solution Center

From December 2010 to January 2016
* 24x7x365 IT infrastructure service covering server hardware, operating systems, databases, storage, network connectivity, applications & automated processes. * Transition Management: Systematic planning, implementing and monitoring the migration of critical projects from...
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Stagiaire Marketing


From February 2010 to June 2010
September 2008 - July 2009 & opérationnel (Internship) * Concerned sectors - Automobile, Aeronautics, Locomotive and Energy * Identify the strengths and weaknesses of the group activities * Study the Market and identify issues, needs and problems of customers * ...
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Stagiaire Marketing


From September 2008 to July 2009
& February 2010 - June 2010 opérationnel (Internship)

Associate Technical Support Engineer

At Parametric Technology Corporation

From June 2007 to July 2008
Associate Technical Support Engineer * Develop and improve technical knowledge of PTC products . * Log in to the ACD system with respect to the defined schedule, and ensure high level of availability * Isolating and verifying customer problems ; * Filing Software...
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Central Institute Of Tool Design, Hyderabad

Master Certificate, Central Institute of Tool Design

From December 2006 to May 2007
* AutoCAD 2004, Pro/E Wildfire3.0, CATIA V5 R12, Solid works 2006, I-Deas 11, Unigraphics Nx3.0, Master CAM, Delcam, NC CNC,Ansys

Sales and Service engineer

At Piaggio vehicles private limited

From August 2004 to July 2005
Piaggio vehicles private limited,Rajahmundry,India Expanding Business Volumes by effectively monitoring sales and service at Dealership and its outlets to meet the business objectives. Positioned at Rajahmundry handling 6 dealerships and 16 outlets of 9 districts.

Osmania University, Hyderabad

Bachelors of Engineering, Osmania University

From 2000 to 2004
India * Bachelors of Engineering (BE) * Mechanical(Production) Engineering, 60%


  • Audit
  • Business Development
  • Business Development Management
  • CAE
  • CNC
  • Competitor analysis
  • Customer support
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