Leo Thomas

Leo Thomas

Director, Sales and Customer Success, Act-On Software Inc.

I'm looking for new opportunities
 

Currently employed at Act-On Software Inc.

Previous: CISCO-WebEx, Salegen, 247 Customer.com

 

Previous: Alliance School Of Business, Bangalore University

 

    Summary

    A dynamic professional with approximately 15 years of experience in start-up operations which includes customer support, sales & business development, marketing and HR operations. Significant experience in developing new sales/market strategies, streamlining workflow, accelerating growth & achieving desired revenue goals. Confident, organized, result oriented, self-motivated with strong interpersonal, cross-functional, communication and leadership skills.

Experiences

 

Director, Sales and Customer Success

At Act-On Software Inc.

From May 2012 to Present
Responsible for creating, communicating, and implementing organization's vision, mission, and overall direction across multiple business units for India Office. Responsible for establishing and meeting company sales goals by planning, forecasting and developing sales strategy across Asia, Middle...
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Manager III, Technical and Support Operations

At CISCO-WebEx

From June 2007 to April 2012
Manage customer/sales support operations and delivery which includes end to end management of customer life cycle and effective resolution delivery with increase in customer retention, brand pull and Customer Satisfaction Devised key performance components to measure team performance and achieve...
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Alliance School Of Business, Bangalore

Post-Graduate Diploma in Business Administration, Alliance School of Business

From 2009 to 2011
Specialized in Marketing
 

Manager, Business Development and Client Services

At Salegen

From October 2005 to May 2007
Conduct market analysis by keeping abreast of market trends and competitor moves. Promote online trade shows to target audience, across continents and multiple industry verticals. Accountable for revenue targets and achieving payment by maintaining a thorough knowledge of established client...
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Team Leader-Operations

At 247 Customer.com

From July 2002 to October 2005
Monitored the delivery-of-services for approx. 30 Account Representatives. Implemented (IAP) Improvement Action Plans for the Z-categorized representatives on performance & trait. Achieved lowest employee attrition rate in 2004-2005. Streamlined new strategy, after a careful analysis, to control...
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Bangalore University, Bangalore

Bachelor of Science, Bangalore University

From 1997 to 2002
Specialized in Computer Science

Skills

 
  • Account Management
  • branding
  • Business Development
  • Churn
  • Country head
  • Customer Experience
  • Customer Support
  • Facilities Management
  • Show all skills (24)

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