Jayaram Isucapalli

Jayaram Isucapalli

IT Service Delivery Lead, IBM India Pvt Ltd
 

Currently employed at IBM India Pvt Ltd

Previous: Mphasis, Wipro Limited

 

Previous: Pondicherry University, Osmania University

 

    Summary

    To strive for Excellence in the field of IT with dedication, determination, focus, proactive approach, positive attitude and passion. And to utilize my knowledge and skills in the best possible way for the fulfillment of organizational

Experiences

 

IT Service Delivery Lead

At IBM India Pvt Ltd

From May 2011 to Present
Responsibilities: (IT Service management, service delivery,Account management,Project manage- ment,Compliance,Quality&People management) * Experienced in handling projects on financial, enterprise applications with different domains of middle ware & OS. * Established an opportunity...
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Specialization Senior Infrastructure Engineer

At Mphasis

From 2010 to May 2011
Responsibilities: (Shift Manager) * The Delivery Team, who identifies a Major Incident which possibly would not get resolved within the SLA or which might have a major impact on the Customers' Infrastructure, will intimate the Shift Managers ( On Duty Manager) of the situation. The...
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Pondicherry University, Hyderabad

Master of Business Administration, Pondicherry University

From May 2006 to December 2010
Completed my masters in marketing domain. Gained immense knowledge in customer relationship management, Account Management & Service Management.
 

IT Shift Lead

At Wipro Limited

From April 2007 to August 2010
* Worked as a Site In charge/Shift Lead (IT Service/Project Management) In till August 2010 till August 2010. * Hands on experience in implementing process and best practices related ITIL V3 Foundation and ITIL V3 OSA (Intermediate). * Hands on experience in Incident...
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Osmania University, Hyderabad

Bachelor of Science, Osmania University

From July 2003 to April 2006
Completed Bachelors in Computer application.

Skills

 
  • Account Management
  • Advised management
  • Business Continuity
  • Business Continuity Planning
  • Change Management
  • Compliance management
  • Customer Relationship Management
  • Dell Server Hardware
  • Show all skills (25)

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