BISWATOSH DUTTA

BISWATOSH DUTTA

Experienced professional in courier and cargo industry
 

Currently employed at Quick N Safe Limited

Previous: Speedage Express Cargo / TNT India Pvt Ltd

 

Previous: Calcutta University, West Bengal Council Of Higher Secondary Education, West Bengal Board For Secondary Education.

 

    Summary

    Calm, patient, assertive to good moral values and positive business acumen. Warm person with whom you can mix up fast and excellent team player.

Experiences

 

Manager CRM -East

At Quick N Safe Limited

From September 2007 to Present
Designing of centralised Customer Service Team for East and centralised reporting of Operational Activities with a central co-ordinator to help CS team with up-to-date information to serve customers better. Self acting as a co-ordinator for all operational performances in the East and also a...
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CRM-Deliveries / Asst Manager Service Quality

At Speedage Express Cargo / TNT India Pvt Ltd

From September 2005 to August 2007
Designed a Service Quality Format encompassing all aspects of performance of a Cargo Organisation ranging from Network connectivity, share of load factor, Pickup revenue, Delivery service level. Detailed Reports and Analysis led to new Route structures leading to better connectivity and load...
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Calcutta University, Kolkata

B.Sc, Bachelor of Science

From September 1989 to July 1991
Acharya Jagadish Chandra Bose College