Arunagiri Kanthan

Arunagiri Kanthan

Associate Process Manager, Eclerx
 

Currently employed at Eclerx

Previous: Accenture, Convergys, Net4U

 

Previous: Dr Dy Patil College Pune

 

    Summary

    Result driven technical leader with over 6 years of experience aligning technology with big picture corporate vision for a wide variety of small private entities, public/government agencies and Fortune 100 corporations.

Experiences

 

Associate Process Manager

At Eclerx

From August 2011 to Present
E-Business expert adept at cutting costs through strategic process improvement initiatives focused on overall quality and productivity enhancement. Proven project manager skilled at directing multiple, large-scale, complex programs, particularly B2B integrations right from Solution, Design to...
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Sr. Support Executive-G2

At Accenture

From September 2010 to August 2011
My main responsibility was to provide advanced technical assistance to technicians and clients for maintaining their network infrastructure and ensure connectivity through use of various devices to their network at all times. Additional responsibilities included: • Driving CALL EFFICIENCY over AHT...
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Subject Matter Expert-CCO-II

At Convergys

From December 2005 to June 2008
• Operational support for DAIMLER CHRYSLER FINANCIAL SERVICES. • Soft selling of MOPAR BODY PARTS and AIG INSURANCE. • Handling collection escalations and meeting targets for the site. • Managing Time Keeping System for billable and non-billable productive hours. • Attending client reviews and...
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Administrator

At Net4U

From April 2002 to March 2004
• Acquiring hardware resources at minimal cost. • Client Service.

Skills

 
  • Delivery Management
  • Implementation of strategies
  • Online store support
  • Service client
  • Service Desk
  • Vendor Management

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