Sr.Manager-Human ResourcesSitel Operating Corporation India Ltd
Sr.Manager-Human ResourcesSitel Operating Corporation India LtdRecruitment
? Help set recruitment strategy; define how/where/when
? Supervise recruitment team to ensure that operations team demands are met in a cost effective manner; build and maintain relationship with stakeholders and business partners.
? Monitor recruitment efficiency and change strategy accordingly; ensure recruitment strategy is in line with overall HR strategy
? Help design new schemes and incentives; find innovative ways to attract talent and handle all escalated issues
? Manage employer branding and related activities
? Team Management and Succession Planning
? Managing Induction for new hires.
? Conceptualize, plan and execute employee engagement activities for the site and manage an engagement calendar for the site.
? Manage Rewards and Recognition programs – innovate and align to business objectives
? Monitor and track resolution efficiency and intervene if required
? Custodian for effective employee communication; communicate management decisions to employees.
? Management Intervention for people related issues.
? Oversee, talent development and performance management
? Conduct TNI for TL’s and ensure employees are provided training opportunities; conduct training sessions for TL’s
? Conduct formal and informal appraisals for TL’s and above; handle issues related to their compensation and performance.
? Performance Management System - Management of the complete performance Management cycle after identification of performance objectives.
? Internal Job Postings
? Defining Career Path and Job Profiles
? HRIS Implementation – aligned to the global implementation plan
? Ensure implementation and adherence to HR Policies;
? Ensure timely HR reporting; provide reports for management review meetings
? Participate in the annual HR budgeting exercise; allocate resources effectively for HR activities in the site and ensure adherence
? Lead improvement initiatives and projects for HR function
? Set action plans and monitor the same as part of the employee surveys
? Oversee all Statutory Compliance of the site and ensure adherence
? Managing the exit interview process and devise action plans and communicate.
? Monitor attrition and absenteeism and devise plan to reduce the same
? Ensure implementation of compensation strategy and plans
? Develop strategies to counter attrition
? Institutionalize best HR practices
Compensation and Benefits
? Ensure implementation of compensation and strategy and plan for alignment with market conditions
? Collaborate with the central C&B team and senior management to develop compensation strategies based on group and organization philosophy
? Review changes in compensation structure, variable pay and give recommendations for the same
? Conduct periodic audits and suggest corrections as may be required
? Achieved 120% of the target in recruitment week on week
? Designed & implemented official employee handbook
? Designed and implemented Policies and Processes of HR
? First site to implement automation of recruitment process and psychometric tests
Le Meridian Hotels; 2003 - 2006
Manager – Human Resources
? HR Generalist affairs, such as employee engagement, retention, performance management, talent planning, training & leadership development, staffing & selection, benefits and compensation, HR records management, HR policies development and legal compliance.
? Performance Management: Led compensation review cycles involving compensation fitment, compensation review & communication, performance reviews, Attrition analysis and Oversee day to day HR related activities. Led the various stages of performance management cycle like of KRA settings, KRA communication & evaluation & feedback sessions for all the company headcount.
? Employee engagement by self and the team with the entry level to the middle level leadership was maintained every quarter. Team Building
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- Human resource
? Employee Engagement/Retention
? Talent Development &
? Strategic Planning/Shared Services
? Ability to adapt to any sort of environment, get along with people.
? Self managed and motivated with the ability to work independently.
? Interacting with business partners and providing solutions, amiable & an active coordinator.
? Able to learn and integrate HR best policies and practices.
? Operating in a multi-cultured environment in matrix and virtual setups, ability to learn, adapt, designing and implementing organization wide policies & processes. Experience in understanding of technology, HR statutory compliances & legal frameworks.
? Competent in working with senior leadership teams, strategic people management, communication & networking skills. Profound ability in setting up HR & Training Systems/Processes/Team in multi-cultural setup from the scratch to high level of maturity.
? Experience in multicultural environment, handling HR Operations & Recruitment within Corporate, Location, Regional, Business Unit, in various roles of Generalist, Staffing Specialist & Business HR. HR practitioner with an ability to think and act strategically to handle business demands.
? Possess excellent interpersonal, communication & organization skills with abilities in team management, team motivation, customer relationship management & technology Adaptability.
? Proven Expertise and Competence with Quality Focus in IT Software Services/Hospitality/ITES companies.