Alia Muzammil

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Sr.Manager-Human Resources, Sitel Operating Corporation India Ltd

Bangalore, India

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Her background

  • Today
    2014
    2006

    Sr.Manager-Human Resources

    Sitel Operating Corporation India Ltd

  • Today
    2014
    2006

    Sr.Manager-Human Resources

    Sitel Operating Corporation India Ltd

    Recruitment
    ? Help set recruitment strategy; define how/where/when
    ? Supervise recruitment team to ensure that operations team demands are met in a cost effective manner; build and maintain relationship with stakeholders and business partners.
    ? Monitor recruitment efficiency and change strategy accordingly; ensure recruitment strategy is in line with overall HR strategy
    ? Help design new schemes and incentives; find innovative ways to attract talent and handle all escalated issues
    ? Manage employer branding and related activities
    ? Team Management and Succession Planning

    Employee Engagement
    ? Managing Induction for new hires.
    ? Conceptualize, plan and execute employee engagement activities for the site and manage an engagement calendar for the site.
    ? Manage Rewards and Recognition programs – innovate and align to business objectives
    ? Monitor and track resolution efficiency and intervene if required
    ? Custodian for effective employee communication; communicate management decisions to employees.
    ? Management Intervention for people related issues.

    Talent Management
    ? Oversee, talent development and performance management
    ? Conduct TNI for TL’s and ensure employees are provided training opportunities; conduct training sessions for TL’s
    ? Conduct formal and informal appraisals for TL’s and above; handle issues related to their compensation and performance.
    ? Performance Management System - Management of the complete performance Management cycle after identification of performance objectives.
    ? Internal Job Postings
    ? Defining Career Path and Job Profiles
    ? HRIS Implementation – aligned to the global implementation plan

    HR Alignment
    ? Ensure implementation and adherence to HR Policies;
    ? Ensure timely HR reporting; provide reports for management review meetings
    ? Participate in the annual HR budgeting exercise; allocate resources effectively for HR activities in the site and ensure adherence
    ? Lead improvement initiatives and projects for HR function
    ? Set action plans and monitor the same as part of the employee surveys

    HR Operations
    ? Oversee all Statutory Compliance of the site and ensure adherence
    ? Managing the exit interview process and devise action plans and communicate.
    ? Monitor attrition and absenteeism and devise plan to reduce the same

    Strategic Planning
    ? Ensure implementation of compensation strategy and plans
    ? Develop strategies to counter attrition
    ? Institutionalize best HR practices

    Compensation and Benefits
    ? Ensure implementation of compensation and strategy and plan for alignment with market conditions
    ? Collaborate with the central C&B team and senior management to develop compensation strategies based on group and organization philosophy
    ? Review changes in compensation structure, variable pay and give recommendations for the same
    ? Conduct periodic audits and suggest corrections as may be required

    Achievements:-
    ? Achieved 120% of the target in recruitment week on week
    ? Designed & implemented official employee handbook
    ? Designed and implemented Policies and Processes of HR
    ? First site to implement automation of recruitment process and psychometric tests

    Le Meridian Hotels; 2003 - 2006
    Manager – Human Resources

    ? HR Generalist affairs, such as employee engagement, retention, performance management, talent planning, training & leadership development, staffing & selection, benefits and compensation, HR records management, HR policies development and legal compliance.
    ? Performance Management: Led compensation review cycles involving compensation fitment, compensation review & communication, performance reviews, Attrition analysis and Oversee day to day HR related activities. Led the various stages of performance management cycle like of KRA settings, KRA communication & evaluation & feedback sessions for all the company headcount.
    ? Employee engagement by self and the team with the entry level to the middle level leadership was maintained every quarter. Team Building

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Her hobbies

Human Resources-Generalist

Her keywords

A competent Human Resource Professional in Generalist role and Staffing Specialist with an overall 11 years of commended performance

About her

Critical Competencies

? Recruitment
? Employee Engagement/Retention
? Talent Development &
? Strategic Planning/Shared Services

Strengths
? Ability to adapt to any sort of environment, get along with people.
? Self managed and motivated with the ability to work independently.
? Interacting with business partners and providing solutions, amiable & an active coordinator.
? Able to learn and integrate HR best policies and practices.

? Operating in a multi-cultured environment in matrix and virtual setups, ability to learn, adapt, designing and implementing organization wide policies & processes. Experience in understanding of technology, HR statutory compliances & legal frameworks.
? Competent in working with senior leadership teams, strategic people management, communication & networking skills. Profound ability in setting up HR & Training Systems/Processes/Team in multi-cultural setup from the scratch to high level of maturity.
? Experience in multicultural environment, handling HR Operations & Recruitment within Corporate, Location, Regional, Business Unit, in various roles of Generalist, Staffing Specialist & Business HR. HR practitioner with an ability to think and act strategically to handle business demands.
? Possess excellent interpersonal, communication & organization skills with abilities in team management, team motivation, customer relationship management & technology Adaptability.
? Proven Expertise and Competence with Quality Focus in IT Software Services/Hospitality/ITES companies.

Her activity on Viadeo

Recent contacts
Sébastien FAURE
Rajveer Singh
Theresa Banks
Sujeet Kumar
  • Manager Procurement/Vendor Development/SCM/Commercial.

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