Abhay  Kamble

Abhay Kamble

Deputy Manager Customer Service and Order processing & Managing customer care, Thermo Fisher Scientific

I'm looking for new opportunities
 

Currently employed at Thermo Fisher Scientific, Thermofisher Scientific

Previous: Reliance Communications, Relaiance Communications, Reliance BPO, Zicom Seecurity Systems, Zicom Security systems, Zicom Electronic security systems

 

Previous: Mumbai University, Pursuing LLB Jitendra Chavan Law College, Indian Marine College Hyderbad, Siddhart College Of Art Sceince And Commerce Fort Mumbai

 

    Summary

    I am working with Thermo Fisher Scientific since June 2010 as a part of Supply Chain Operation's team, as Deputy Manager Customer Service and Order processing. Managing customer care team of 4 Members with dedicated TOLL Free number and email response.

Experiences

Deputy Manager Customer Service and Order processing & Managing customer care

At Thermo Fisher Scientific

From June 2010 to Present
I am working with Thermo Fisher Scientific since June 2010 as a part of Supply Chain Operation's team, Managing customer care team of 4 Members with dedicated TOLL Free number and email response. I am responsible for Team mentoring, guiding and updating the team on new processes.We reveie...
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Deputy Manager Customer Service and Order processing & Managing customer care

At Thermo Fisher Scientific

From June 2010 to Present
I am working with Thermo Fisher Scientific since June 2010 as a part of Supply Chain Operation's team, as Deputy Manager Customer Service and Order processing. Managing customer care team of 4 Members with dedicated TOLL Free number and email response. Responsible for Team mentoring, guiding and...
Read more
 

Mumbai University, Mumbai

LLB , Mumbai University

From June 2012 to June 2015
LAW Graduation
 

customer service

At Reliance Communications

From April 2006 to June 2010
* I was working with Reliance Communications in Customer Service Reliance Communications is the flagship company of the Anil Dhirubhai Ambani Group of companies. Key Responsibilities * Working in Back Office - Query Resolution Cell ; * Responsible for the following process of...
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Customer service Customer Support

At Relaiance Communications

From November 2003 to June 2010
I worked as Nodal office and customer retention executive I worked for semi legal complaints and compliance Also worked for 2 year for Customer complaint and retnetions solving front end customer issue manager tele callers team and help guiding and coaching the team of 5 members
 

Customer Retention and Back office executive

At Reliance Communications

From November 2003 to June 2010
* I was working with Reliance Communications in Customer Service Reliance Communications is the flagship company of the Anil Dhirubhai Ambani Group of companies. Key Responsibilities * Working in Back Office - Query Resolution Cell ; * Responsible for the following process...
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Senior Customer Care Executive

At Reliance BPO

From November 2003 to April 2006
* Worked as Front office Operations executive to resolve the Customer queries online * Handling escalated calls from team members to provide immediate and faster resolutions to customer queries and complaints ; * Worked at Circle Retention team handling the Voluntary Retention &...
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Senior Customer Care Executive

At Reliance BPO

From November 2003 to April 2006
* Worked as Front office Operations executive to resolve the Customer queries online ; * Handling escalated calls from team members to provide immediate and faster resolutions to customer queries and complaints ; * Worked at Circle Retention team handling the Voluntary Retention &...
Read more
 

CMS Executive

At Zicom Security systems

From August 1998 to August 2001
I worked as customer serive desk working for Customer complaint Assigning complaints and other details to dedicated customer ffield Engg ffor CCTV camera Access Contol system
 

Customer service exective

At Zicom Seecurity Systems

From August 1998 to August 2001
* Started career with Zicom Electronic Security System * Responsible for customer service, monitoring customer complaint, generation of Customer service reports ; * Coordinating and assigning complaints to field engineers ;
 

customer serivice

At Zicom Electronic security systems

From August 1998 to August 2001
* Started career with Zicom Electronic Security System * Responsible for customer service, monitoring customer complaint, generation of Customer service reports ; * Coordinating and assigning complaints to field engineers ;
 

Mumbai University, Mumbai

Bachelor of Science, Mumbai University

From June 1994 to June 1998
I have completed Bsc Chemistry from Mumbai Universityy
 

Mumbai University, Mumbai

Chemistry Major, BSc - Chemistry

From June 1994 to June 1998
I am Currently pususing LAW awaiting final sem result I will be now Bsc LLB
 

Mumbai University, Mumbai

Bachelor of Science, Mumbai University

From June 1990 to June 1998
Bsc Chemisty
 

Indian Marine College Hyderbad, Hyderabad

Marine Radio office , Indian Marine college Hyderbad

From January 1992 to June 1994
Rewards and Recognition * Won Best Employee Awards at Reliance Communications ; * Won Moxy Award Global Customer Service award In Thermo fisher. ; * Star in customer services as choice of employees in Thermo Fisher and received many other award in last 5 years. ; * ...
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Siddhart College Of Art Sceince And Commerce Fort Mumbai, Mumbai

Higher School Certificate, Siddhart College of Art Sceince and Commerce Fort Mumbai

From June 1990 to June 1992
Rewards and Recognition * Won Best Employee Awards at Reliance Communications ; * Won Moxy Award Global Customer Service award In Thermo fisher. ; * Star in customer services as choice of employees in Thermofisher and received many other award in last 5 years. ;
 

Skills

 
  • Back Office
  • Bonded Warehouses
  • Front office
  • Query
  • Responsible for customer service
  • Responsible for Team
  • Responsible for the following process of Nodal esc
  • Standard Operating Procedure
  • Show all skills (10)

Langues parlées

 
  • English