A. Gopi Anand

A. Gopi Anand

Experienced in Web chat, customer service, client handling and delivering result

Currently employed at C Metric solutions pvt. Ltd

Previous: Etech Inc


Previous: Gujarat University



    Hello, I have overall 8.5 years of experience handling domestic as well as International Clients. Specialized in web chat sales, customer service, client handling. I have 3.5 years of leadership experience and handled a team of almost 40 including Assitant Team Leaders and Mentors. I believe in Developing leaders within your team and organization to excel your skill and grow. I strongly believe that to become a leader you need to develop a leader.



Process Lead

At C Metric solutions pvt. Ltd

From 2010 to Present
Mainly responsible for communicating with the core client and with the off shore team. Conducting quick training regarding the updates received from the client. Maintaining the metrics of delivering files to the client on time with 100% quality. Sharing best practices with the off shore team and...
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Team Leader

At Etech Inc

From 2005 to 2010
RESPONSIBILITIES: Led all aspects of operations, including the development of team, sales performance, analysis and measurement. Composed detailed busines/ campaign process plan and reported to my Account Leader. Quality improvements through well managed on time projects. Direct interaction with...
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Gujarat University,

Accountancy, Commercial Communication, Gujarat University

From 1998 to 2001